The 138th Canton Fair has witnessed Chinese enterprises breaking the traditional “sell-and-forget” export model, focusing more on building long-term trust with international customers through high-quality after-sales services and localized support. Guangzhou Felicity Solar Technology Co., Ltd. is a typical example. The company has established more than 50 service outlets in the Middle East, providing timely maintenance and repair services for customers. Mao Junhan said, “A small product problem may be a trivial matter for the factory, but it’s a major issue for the user. We not only want to sell products but also establish trust with users.” This concept has helped the company win many repeat orders. Similarly, Jiangxi Heli Lighting also provides customized after-sales training and technical support for overseas customers. “We will send professional technicians to guide customers on product installation and use if needed, ensuring they can maximize the product’s performance,” said a staff member of Heli Lighting. The Canton Fair has become a window for Chinese enterprises to showcase their new export concepts, promoting the transformation of “Made in China” to “High-Quality Made in China” and “Trusted Made in China” in the global market.
