Jiangxi Heli Lighting Electric Co., Ltd.’s comprehensive after-sales service system has become an important factor attracting global buyers at the 27th Hong Kong Autumn International Lighting Fair. The company has established a professional after-sales service team and a global service network, providing timely and efficient technical support, maintenance, and replacement services for overseas customers. “After-sales service is crucial for maintaining long-term cooperative relationships with buyers,” said a customer service manager of Heli Lighting. “We provide 24/7 online technical consultation, on-site maintenance services in key markets, and a sufficient supply of spare parts to ensure that customers’ problems are solved in a timely manner.” At the fair, the company introduced its after-sales service commitments and processes to buyers, who expressed confidence in Heli Lighting’s after-sales capabilities. A buyer from Southeast Asia said, “Reliable after-sales service is an important consideration for us when purchasing lighting products. Heli Lighting’s comprehensive after-sales service system makes us feel assured to cooperate.” This after-sales service advantage has helped Heli Lighting stand out in the fierce international market competition and win more business opportunities.
